American Airlines is testing a new technology at three airports across the country during the boarding process that aims to cut down on passengers who try to jump the line.

American Airlines is testing a new technology at three airports across the country during the boarding process that aims to cut down on passengers who try to cut the line.

The technology, which is being tested at Albuquerque International Sunport Airport in New Mexico, Tucson International Airport in Arizona and Ronald Reagan Washington National Airport in Crystal City, Virginia, alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned group.

  • ThePowerOfGeek@lemmy.worldEnglish
    181·
    2 months ago

    I was going to say, maybe they should focus their time and money on solutions that stop them sucking so badly as an airline. This is way down there as a real problem in that sense. But you’re right, this is a comically low-bar solution, and is kind of embarrassing for them to flex on.

    ETA: Some other issues they should really be focusing on include:

    • Significant increases in plane maintenance safety issues (as reported by their own pilots union).
    • Major problems/concerns with how they treat disabled customers.
    • Weak IT security that left that airline (along with others) crippled by cyber-attacks last summer.
    • Grossly underestimating summer travel demands.
    • Inconsistent service levels from flight attendants.