I just got my package of new earphones from Best Buy, and the box was fucking empty. I mean there is the box and instruction manuals and charging cable, but the actual earphones aren’t there. They’ve used Shipt (which is like a doordash but for packages) but the box was inside another layer of packaging which was supposedly sealed before the delivery person got it so I’m leaning towards it being store employee theft, or someone returned an empty box and the employees didn’t verify it.

I’ll be contacting Bestbuy and Credit Card issuer as soon as customer support hours start.

I’ve literally never lost a package, I’m just so, annoyed. The money will probably be back, but like dude I just wanna listen to some music. Ugh… I guess phone speakers will have to do for now.

PSA: Record a video when opening packages just in case you need to file a dispute. I didn’t but I don’t think there’s gonna be an issue since these things rarely happen to me and disputes are rarely filed.

So have you ever been defrauded?

Update: I used the customer support chat and told BestBuy about it, and they gave me a replacement, this time I picked it up at the store and opened the box right in front of the employee just to be safe. Nothing was missing this time. 😀

  • pterencephalon@lemmy.world
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    1 year ago

    These ads are getting so much more prevalent, and so much more subtly marked. Google (and places like reddit and Facebook) designs them to feel as much like organic content as possible. I have a pihole on my home network, in part to prevent exactly the type of mistake you described.

    • TauZero@mander.xyz
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      1 year ago

      One way that google explicitly enables these types of scams is by allowing advertisers to display a fake url in the ad footer. Ostensibly this is so advertisers can link to an intermediary 3rd-party tracking url instead of the target page without scaring the customers, but this is precisely what allows scammers to display usps.com in the link to a fraud site. Google even uses javascript to display the fake url in the browser tooltip when you hover over the link!