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  • 13 Comments
Joined 14 days ago
Cake day: January 4th, 2025
  • italics2@lemmy.worldtoProton @lemmy.world•Proton keeps dodging my questionsEnglish
    1·
    2 days ago

    First thing that comes to mind: That screenshot is conveniantly cut at the point where there would be an “x”.

    Second: The proton customer support can be shitty sometimes. In my experience if you get someone who responds with a name instead of “The Proton Team” you are in luck and your issue will be resolved to your satisfaction. If you get the standard “The Proton Team” answer it feels like they are using some cheap customer service provider, in which case I have already complained and they written me that they will find the person who contacted me (I assume to be able to complain to the customer service provider).

    Third: The Proton Mastodon Account is not the right place to complain in the first place. If nothing else works (like contact mail a couple of times) then sure. I would write something like: “I have been having trouble with your customer support and want to speak to someone in charge about it, any help?”, if they don’t respond, shame on them, if they do, which they probably will because now it is their image on the line, all fine in my book. Edit: Formating

  • italics2@lemmy.worldtoTechnology@lemmy.world•Mastodon’s founder cedes control, refuses to become next Musk or ZuckerbergEnglish
    3·
    3 days ago

    I am no professional but:

    https://sfstandard.com/2023/11/21/openai-governance-structure-explainer/

    This is what I have found about the governmance structure of OpenAI. It’s complicated but basically the working company is a for-profit controlled by a non-profit, controlled by employees and other investors, the non-profit is also controlled by a board of driectors. Also it’s all based in the US.

    The Mastodon model is probably going to be a lot simpler and will probably not allow big investors to take ownership of the company. Also they are looking for a suitable country in the EU that will enforce the non-profit’s obligations to the people. Being based in the EU is in itself a huge difference, and by choice. They have not set anything in stone yet so it’s all specualtion essentialy.

    Also there is the trust thing: OpenAI does not need trust from people, other AI companies are for profit too and work just fine. Mastodon is build around the fact that it is different from things like twitter. If they start doing maliciuos stuff, they will loose trust and in turn their main selling point. Also openness.

    Also it is open source is it not? So any progress they have made can be used to create a competitor. Basically the whole business model is different.