American Airlines is testing a new technology at three airports across the country during the boarding process that aims to cut down on passengers who try to cut the line.
The technology, which is being tested at Albuquerque International Sunport Airport in New Mexico, Tucson International Airport in Arizona and Ronald Reagan Washington National Airport in Crystal City, Virginia, alerts gate agents with an audible sound if a passenger tries to scan a ticket ahead of their assigned group.
That person is responsible for handling the weight and balance for passengers, bags, fuel, and cargo, acting as the interface for the above and below the wing personnel, managing access to the jet bridge and aircraft, securing the aircraft on the ground, and scanning in passengers. Policing boarding order is a very very small part of the job. Even if they find a way to automate the boarding process, you still need an operations agent. Airline management can be questionable but they aren’t that bad.
More likely would be trying to get rid of the CSRs, something some airlines have done. That causes its own problems though.